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AshburnhamLock ExpertsOpen 24/7 (249) 494-7410
Hands comparing detached lock cylinders beside loose keys on a workbench. — Broken Key Extraction, Westmount

Lockouts · Westmount

Broken Key Extraction

Overnight the deadbolt froze, and this morning the key would only turn partway. One more push and it sheared off flush with the face of the cylinder.

In plain words

Keys break for a reason, and finding that reason is half the visit. A brass key wears thinnest at its deepest cut, and after years of turning it fatigues there until a cold morning or a stiff bolt finishes it. Sometimes the lock is the culprit: grit in the keyway, a loose cap, worn pins, or a door that has dropped so the bolt binds and the key takes the strain. The extraction removes the piece; the inspection that follows tells you whether the lock needs a clean and lubricant, an adjustment, or a new cylinder, so it does not happen again next month.

Sound familiar?Westmount

The call
The apartment key snapped mid-turn, leaving the cylinder twisted halfway between locked and open. The building manager's spare is somewhere across town and nobody else has a copy. You are on the wrong side of the door.

NextHow the visit goes

Broken Key Extraction · Westmount

How the visit goes

Handheld diagnostic unit with a screen and buttons lying on a dirty car floor mat, cabled to a port under the dash. — Westmount
  1. Scene 1

    Checks particular to a vehicle

    A car adds a few questions. Did the key break in the door, the trunk or the ignition? Does the head in your hand hold a transponder chip or remote, and does the car start with the spare if there is one? Is the steering wheel locked, which can hold an ignition cylinder under tension and pin the fragment in place? Do the other doors open with the same key, or is the vehicle on a different key for the ignition and doors? These answers decide whether the job is a door extraction and a new blade, or an ignition extraction that needs the wheel freed and the wafers checked first.

  2. Scene 2

    Taking the cylinder apart to free it

    Occasionally a piece is too deep, glued in, or wedged past the pins where no extractor can reach. On a serviceable, removable cylinder, the lock is serviced from behind: removed from the door or padlock (a rekeyable padlock is normally unlocked first), its cap or retaining clip taken off, and a plug follower used to push the plug out while the top pins and springs stay in place. With the plug in hand the fragment is tapped out from the rear, the pins inspected, and everything cleaned before reassembly. Where the cylinder is non-rekeyable, damaged or will not free this way, a replacement cylinder is the alternative, explained first.

  3. Scene 3

    A door that no longer fights the key

    If the bolt had been dragging in its strike, that is corrected while the locksmith is there, because a bolt that binds turns every key into a lever. Dropped hinges get longer screws driven into the framing; a strike pocket that pinches the bolt is filed or shifted; a weatherstrip that was pushing the door off square is pared back. The test is simple: the thumb-turn should throw the bolt with one finger and no push on the door. Since wood swells in humid summers and shrinks in dry winter air, a seasonal glance at the screws keeps the key from taking the strain again.

In the van

  • Hook key extractors
  • Replacement cylinder or deadbolt
  • Compressed air for the keyway
  • Plug follower and cap tool
  • Key blanks and code cutter

What shapes the quoteAshburnham Lock Experts

Locked or unlocked door
If the door is locked, the extraction is followed by opening it, which is quoted as its own part of the visit. If the door is open, the work is extraction and securing.
Anything added since the break
Glue, a second key or marks from a screwdriver mean clearing and sometimes repair before extraction can start, and that added time is named in the quote.
Drilling and a replacement cylinder
On the rare occasion a cylinder must be sacrificed, the price includes the new cylinder or complete deadbolt plus fitting it, and that is agreed with you before the drill is picked up.

FeesSame any hour

Have it ready

Before you call · 0 / 3

(249) 494-7410

Questions we hear most

What happens if the piece cannot be removed?

It is rare, and it is discussed before anything changes. A glued, jammed or corroded-in fragment can usually still be reached by taking the cylinder off the door and working the plug out from the back. If even that fails, the cylinder is drilled where plug meets housing, sacrificed and replaced on the spot with new keys cut, so the door locks normally by the time the locksmith leaves.

Part of the key is sticking out. Can I just pull it with pliers?

If a good length shows and the plug is at its normal rest position, a firm straight pull sometimes works. The risk is pushing instead of pulling, or twisting, which drives the piece deeper and can bend a pin. If it does not come on the first gentle try, stop there and leave it for extractor tools, which grip the cuts without loading the cylinder.

What should I do while I wait for the locksmith?

Put both halves of the key somewhere safe, note whether the door or vehicle is locked, and leave the keyway alone. If it is bitter cold, keep the storm door closed so the lock is not taking freezing rain. Have identification ready, or vehicle papers for a car. If the door is open, stay near it. That is all; the extraction goes smoother for a lock nobody has poked at.

Westmountinformation

PeterboroughOntario

Town
Westmount, Peterborough
In business
27 years
Hours
Open 24/7
Nights, weekends and holidays, same fees
Visits
On-site assessment preferred. Request a visit or call.

2021 census: what it means at the door

Every square is one home in a hundred.

  • 64 in 100 homes · older homes
  • About 64% of homes in Peterborough were built in 1980 or earlier, according to the 2021 Census.In neighbourhoods of established homes, keys have often been copied many times over many owners. Rekeying every exterior door to one fresh key is the common first job, and it works on old cylinders just as well as on new ones.
  • Single-detached houses make up about 57% of homes in Peterborough (2021 Census).In mixed neighbourhoods, a family may move from an apartment to a house or the other way around. A locksmith who knows both kinds of door can rekey the old place for the next occupant and set up the new one on the same visit.

Source: Statistics Canada, Census Profile

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On-site assessment

Request a visit.

Overnight the deadbolt froze, and this morning the key would only turn partway.

(249) 494-7410, open 24/7.