Home Lockout Service: reading the quote

Frozen cylinders open well with patience: lock de-icer or gentle warming melts the ice so the plug turns, and the cylinder is then dried and treated with a dry lubricant that sheds moisture. Hot water is avoided because it refreezes and can crack cold metal. To prevent a repeat, keep a storm door closed over the main lock, fit a keyhole cover on exposed side doors, and carry a small de-icer in your coat or car through the freeze-thaw months.

Number of new keys cut

Keys cut on site are counted into the quote individually. Two for a couple, five for a family with teenagers and a dog walker: say how many you want and the total follows.

Keying other doors to match

Bringing the back door, side door and garage onto the new key after a rekey is extra work per cylinder, and simplest to arrange during the same call-out.

Drilling and a replacement cylinder

If the cylinder has to be drilled, the quote gains the new cylinder or complete deadbolt and the labour to fit it. You are told this before the drill comes out, never after.